Appointments

In order to minimise waiting time, this practice operates by an appointment system.  Call us on 07 3341 2022 to schedule an appointment or Book Online via HotDoc online booking system.

A standard appointment is 15 minutes. Please arrange for a longer appointment if you have a complex issue or several items to discuss.

If you are new to our practice for your first visit, please arrive 15 minutes prior to your scheduled appointment time.

Billing Policy

Effective from 1st July 2022, our practice is transitioning to a mixed billing practice. This means that some patients will now pay a gap or incur an out-of-pocket cost for their appointments which is the difference between the practice’s private fee and the Medicare rebate.

We will continue to bulk bill children under 16 years, seniors 65 years and over, Pension/Concession card holders, and Veterans’ Affairs card holders.

Please refer to our Fee Schedule for details.

Cancellation Policy

We understand at times you may need to cancel your scheduled appointment. We would appreciate it if you provide us with a minimum of 2 hours’ notice if you wish to cancel or reschedule your appointment. This allows other patients to access this appointment.

A non-attendance with no contact to advise of cancellation will result in a $20.00 cancellation fee and you will be required to pay in advance prior to your next appointment.

Home Visits

Generally, we prefer you to come into practice so that we have all the right equipment at hand.  If this is not possible, regular patients of the practice who live within the local area can request a house call.  This will be carried out at the doctor’s discretion.

After Hour Services

If you have an emergency need for medical care you should call 000 or visit your nearest emergency department.  If you have a less urgent need to see a doctor, National Home Doctor Service covers our after-hour medical care and can be contacted on 13 74 25.

Prescriptions

A consultation is generally required for prescriptions, as this enables your doctor to properly monitor your health and check the medical condition for which the script is being written.

In limited circumstances, your doctor may be willing to write a repeat prescription without consultation if they’ve seen you within the last 3 months and if the medication has been previously prescribed at our practice.  There is a $30 fee for this service to cover the administrative costs and the doctor’s time to check your chart and record notes. There is no Medicare rebate available for this service. Please manage your scripts and ensure you don’t run out at the last minute.

For your safety, our practice does not prescribe narcotics or drugs of addiction.

Referrals

A consultation is required for all referrals so we can properly monitor your health and meet our ethical and legal responsibilities. Writing a comprehensive referral takes time which is why a consultation is required. This enables your doctor to compile an up-to-date medical history and other information about your condition which will help you get the most out of your appointment with the specialist.

A referral is a legal document that enables you to claim benefits from Medicare, so it is important that you obtain your referral before your specialist appointment. Please ensure that your referral is organised well before your specialist appointment as it is difficult to facilitate last-minute requests.

Test Results

From time to time your doctor may order various tests and investigations.  Generally, the practice will contact you to make an appointment if your doctor would like to discuss the results with you but it is recommended that you give us a call a few days after your test to check if your results have returned.

Reminders

Our practice is committed to preventative health care.  We, therefore, use a reminder system for alerting patients to upcoming or overdue care activities (such as Management Plan Reviews, Diabetes Reviews, Cervical Screening, and so on).  You may be contacted via SMS, letter, and/or phone call reminder.  If you do not wish to participate in our reminder system, please let our reception staff know.

Interpreting and Translating Services

Our doctors have access to free interpreting services delivered by TIS National for patients who has a Medicare card.  If you are a non-English speaker and require help in communicating, please contact us so we can pre-book a phone/on-site interpreting service prior to your appointment.  

Privacy Policy

Our practice is committed to maintaining the confidentiality of your personal health information.  It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized personnel.

Our practice may use patient health information to assist in improving the quality of care we give to all our patients, by reviewing the treatments used in the practice.

Practice Privacy Policy

Feedback

It is inevitable that from time to time a patient may have a complaint about our services.  This feedback is important to us in addressing problem areas and in achieving better service outcomes.

If you have any suggestions, ideas or would like to make a complaint you can either speak to any one of our staff or write us a letter.

Queensland Health Quality and Complaints Commission is located at Lvl 17, 53 Albert Street, Brisbane QLD 4000 (Tel: 07 3120 5999).