Fees & Policies

Booking an Appointments – To minimize waiting times, our practice operates on an appointment-based system. You can schedule an appointment by either calling us at 07 3341 2022 or booking online through the HotDoc platform. Our standard appointment slot is 15 minutes. However, if you have a complex issue or multiple concerns to discuss, we kindly ask that you arrange for a longer appointment.

New Patients – New patients attending our practice for the first time will required to schedule a long appointment for the initial visit with our doctors. Kindly complete your New Patient Registration Form and arrive 15 minutes earlier so that a nurse can gather a brief medical history.

Transfer of Medical Records – If you are transferring from another practice, we kindly request your authorisation for the transfer of your medical records by completing the Request for Medical Records Transfer form.

Telehealth Appointments – Telehealth appointments are available to patients who have previously attended the practice in the preceding 12 months period.

Worker’s Compensation/Insurance Medical – If your consultation relates to worker’s compensation/insurance medical issues, it is necessary for you to notify your employer prior to the consultation.  Please provide us with your employer’s contact details, including relevant claim number, case manager’s name and their contact information.  This information is required for verification purposes and to facilitate payment arrangement through Workcover or the relevant Insurance Company.

We are a mixed billing practice. Bulk billing is available for the following patients with a valid medicare card on WEEKDAYS ONLY:​​​

• Pensioner card and Health Card holders;
• Children under the age of 16;
• Veterans/DVA card holders;
• Aboriginal and Torres Strait Islander patients.

We also bulk bill preventative health services to all patients including but not limited to:

• Health Assessments (subject to eligibility) for patients
• Domiciliary Medication Management Review
• Chronic Disease Management Plan and Review of Chronic Disease Management Plan
• GP Mental Health Treatment Plan & Review of GP Mental Health Treatment Plan
• Influenza Vaccinations

CONSULTATION FEES

(Fees vary depending on the length of your appointment)

Face to Face and Telehealth	Time	Fee	MBS Rebate	Out of Pocket
Short Consultation	<6 mins	$50.00	$19.60	$30.40
Standard Consultation	<20 mins	$80.00	$42.85	$37.15
Long Consultation	>20 mins	$120.00	$82.90	$37.10
Prolonged Consultation	>40 mins	$165.00	$122.15	$42.85
Comprehensive Consultation	>60 mins	$245.00	$197.90	$47.10
Mental Health Consultation	>20 mins	$120.00	$81.70	$38.30

• Please note that Long and Prolonged Phone Consultations are only available to patients enrolled in MyMedicare.

PROCEDURES

• Initial Consultations:  Ensure you’ve had an initial consultation with your doctor to discuss the procedure and its associated fees.
• Treatment Room (TR) Fee:  Various procedures may incur a Treatment Room Fee.  This fee covers nursing support and consumables.
• Procedure fees are estimates only and may vary depending on the complexity of the procedure and the time required by the GP.

Procedure Fees apply to non-bulk-billed patients:

Diagnostic Procedure	Fee	MBS Rebate	Out of Pocket
Pregnancy Test	$8.65	$8.65	NIL
Electrocardiogram (ECG)	$37.25	$17.25	$20.00
Spirometry – Diagnostic	$58.55	$38.55	$20.00
Spirometry – Monitoring	$39.30	$19.30	$20.00

Skin Checks and Skin Procedures	Fee	MBS Rebate	Out of Pocket
Cryotherapy	$37.00	$37.00	NIL
Biopsy x 1	$98.90 (Incl $30 TR Fee)	$48.90	$50.00
Biopsy x 2	$133.35 (Incl $30 TR Fee)	$73.35	$60.00
Biopsy x 3	$150.60 (Incl $30 TR Fee)	$85.60	$65.00
Other Minor Procedures	TBA	Variable	$50.00
Dessings	$10.00	N/A	$10.00

Procedure Fees apply to ALL Patients:

Implanon	Fee	MBS Rebate	Out of Pocket
Insertion	$120.00 (Incl $30 TR Fee)	$33.35	$86.65
Removal	$120.00 (Incl $30 TR Fee)	$56.85	$63.15
Removal & Insertion	$180.00 (Incl $30 TR Fee	$90.20	$89.80

Iron Infusion	Fee	MBS Rebate	Out of Pocket
Procedure	$195.00 (Incl $30 TR Fee)	$82.90	$112.10

Venesection	Fee	MBS Rebate	Out of Pocket
Procedure	$160.00 (Incl. $30 TR Fee)	$68.30	$91.70

Payment Options and Rebate

We accept cash, credit cards, and debit cards for your consultation fee.

Please note that there is a small surcharge for credit and debit card transactions. This surcharge covers the fees we incur when processing these payments. We are committed to only charging the amount it costs us, following regulations set by the RBA.

After your appointment, we can help you claim your rebate. There are two options:

1. Instant Rebate (Debit Card Only): We can process your rebate claim directly through our Tyro terminal using your debit card. Credit cards are not accepted for this method.
2. Online Rebate Submission: We can submit your rebate claim electronically to Medicare for online assessment. This typically leads to a deposit in your Medicare-linked bank account within 48 hours.

Important Note: Rebates may not be available for immediate processing for certain less common procedures or appointments.

We understand that unforeseen circumstances may require the cancellation of an appointment.  In such instances, we kindly request that scheduled appointments be cancelled with a minimum of 2 hours’ notice.  This ensures that our medical practitioners can effectively cater to your needs and those of other patients.  When a patient fails to attend a scheduled appointment, it means that other patients are unable to receive timely care.  

It is crucial that you notify us of your cancellation to avoid the $30 Cancellation Fee which will be required to be settled before booking any subsequent appointments. 

Typically, we recommend that patients come to our practice as we have all the necessary equipment available on-site. However, we understand that this may not always be feasible. For our regular patients who reside within the local area, we may be able to accommodate house call requests at the doctor’s discretion.

In case of a medical emergency, please dial 000 or proceed to the nearest emergency department. For non-emergency medical needs outside of our regular operating hours, we recommend contacting the National Home Doctor Service at 13 74 25. They provide after-hour medical care and can assist you with your medical concerns.

To ensure your safety and well-being, we require a doctor’s consultation before issuing prescriptions. This allows us to monitor your health and the condition the medication is intended for. We encourage you to manage your prescriptions responsibly and avoid running low. It’s important to note that for your safety, our practice does not prescribe narcotics or addictive medications.

A consultation is required for all referrals so we can properly monitor your health and meet our ethical and legal responsibilities. Writing a comprehensive referral takes time which is why a consultation is required. This enables your doctor to compile an up-to-date medical history and other information about your condition which will help you get the most out of your appointment with the specialist.

A referral is a legal document that enables you to claim benefits from Medicare, so it is important that you obtain your referral before your specialist appointment. Please ensure that your referral is organised well before your specialist appointment as it is difficult to facilitate last-minute requests.

Our practice values the privacy of our patients and recognizes the significance of their test results. We have a policy in place to ensure that patients receive their results promptly, with a clear follow-up plan when necessary.

We will only contact you if a test result requires further action. However, we encourage you to call us to confirm that we have received your normal test results.

Our practice is committed to preventative health care.  We, therefore, use a reminder system for alerting patients to upcoming or overdue care activities (such as Management Plan Reviews, Diabetes Reviews, Cervical Screening, and so on).  We use HotDoc to send electronic reminders to patients’ phones, but we may also send reminders by letter or phone call.  If you do not wish to participate in our reminder system, please let our reception staff know.

Our doctors have access to free interpreting services delivered by TIS National for patients who has a Medicare card.  If you are a non-English speaker and require help in communicating, please contact us so we can pre-book a phone/on-site interpreting service prior to your appointment.

Our practice is committed to maintaining the confidentiality of your personal health information.  It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized personnel.

Our practice may use patient health information to assist in improving the quality of care we give to all our patients, by reviewing the treatments used in the practice.

Practice Privacy Policy

At times, patients may express dissatisfaction with our services, and it is an inevitable occurrence. However, we value their feedback as it helps us identify areas of improvement and strive for better service outcomes.

We welcome any suggestions, ideas, or complaints and encourage patients to voice them by speaking to any of our staff or writing to us.

For patients who wish to escalate their concerns, the Queensland Health Quality and Complaints Commission is situated at Level 17, 53 Albert Street, Brisbane QLD 4000. They can be contacted on 07 3120 5999.